Last Updated: May 8, 2025

This Privacy Policy describes how TraumBucher.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit TraumBucher.com (the "Site"), use our services, make a purchase, or otherwise interact with us in relation to the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or another person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect and use personal data as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, fulfill legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The type of personal data we collect from you depends on how you interact with our Site and use our Services. When we refer to "personal data," we mean information that identifies you, relates to you, describes you, or could be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

The information you directly provide to us through our Services may include:

• Contact Information – including your name, address, phone number, and email address.
• Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information – including your username, password, security questions, and other information used for account security.
• Customer Support Information – including the information you provide in your communications with us, such as when you send a message through the Services.

For certain features of the Services, you may be required to provide us with specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using these features or accessing certain services.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other details related to your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including providers and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested in fulfillment of our contract with you.

If you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we collaborate with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.

How We Use Your Personal Data

• Provision of Products and Services: We use your personal data to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, organizing shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also improve your shopping experience by allowing Shopify to synchronize your account with other Shopify services you may wish to use. In this case, Shopify processes your data according to its own privacy policy and consumer data protection policy.
• Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or post, and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and ads on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention: We use your personal data to detect, investigate, or take action regarding fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your login credentials. We strongly recommend that you do not share your username, password, or other login details with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, under Art. 6(1)(f) GDPR.
• Communication and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to respond to you, offer effective services, and maintain our business relationship with you, under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with providing our shop through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including storing your actions and preferences), conducting analytics, and better understanding user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize the Services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or reject cookies via browser controls. Please note that removing or blocking cookies may affect your user experience and could cause certain Services, including specific features and general functionalities, to not function correctly or be unavailable. Blocking cookies will also not fully prevent us from sharing information with third parties, such as our advertising partners.