🛑 Right of Return and Withdrawal

❗️ Personalized products are excluded from the right of return.

We offer free replacement deliveries and/or full refunds up until the moment you confirm your order for print approval. If you change your mind or notice an error before printing begins, simply let us know – we’ll take care of it.

All our products are custom-made and personalized according to your specifications (e.g., with names, dates, or unique designs). Therefore, returns or cancellations are not possible, except in cases of production errors or shipping damage.

This is in accordance with Article 16(c) of Directive 2011/83/EU of the European Parliament and the Council, which states that the right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalized.

🔧 Damages or Incorrect Delivery

Please inspect your order immediately upon receipt. If the item is damaged, has a production defect, or if you received an incorrect item, please contact us within 3 business days by email at support@traumbucher.com. We will work to resolve the issue as quickly as possible – whether through a replacement, partial refund, or redelivery.

💬 Contact

If you have any questions, our customer service team is happy to assist you:<br>📧 support@traumbucher.com